We want everyone visiting our theatre to have an enjoyable experience so we have a few rules you need to know about. By purchasing a ticket, you are agreeing to these terms and conditions of sale:
Tickets cannot be cancelled and are non–refundable therefore please check your tickets as mistakes cannot always be rectified.
At our discretion we may accept tickets for resale up to 48 hours before a performance when all other tickets have been sold. If the tickets are re-sold, a £1 transaction charge will be deducted from the refund.
Everyone admitted to the theatre must have a ticket and patrons under the age of 16 must be accompanied and supervised by an adult.
We want our productions to be enjoyed by all our patrons. Young children may easily get bored or upset by special effects which can disturb the enjoyment of others. Some shows carry specific age guidance however we do not admit children under the age of 3.
On occasions, and only if necessary, we may need to provide a different seat to the one stated on the booking confirmation.
Latecomers will only be admitted during a suitable break in the performance which may be the interval.
Please ensure your mobile phones and cameras are switched off. Any kinds of audio or video recording and photography are not allowed as it can breach copyright and be can be hugely distracting to live performers and inconsiderate to other patrons.
To ensure the comfort of all our patrons we reserve the right to request a ticket holder leaves the premises in the event of any behaviour we deem as inappropriate or unreasonable and take any appropriate measure to enforce such a request.
To ensure everyone can enjoy a visit to the theatre in comfort, we reserve the right to refuse admission.
Sometimes with live performance, unavoidable changes to the advertised programme and casting may occur, and we reserve the right to make any necessary changes without notice.
If we have to cancel or abandon a performance for reasons beyond our control we may do so without notice. Should a performance be cancelled we may pay, at the management’s discretion, a possible percent or maximum refund to the ticket holder up to the face value of that ticket.
Signs in the theatre foyer will indicate if authorised photography or filming is taking place during your visit. If you don’t wish to be featured, please inform the front of house staff.
We only permit drinks purchased at the theatre to be taken into the auditorium in a plastic glass which can be obtained at the bar
Wherever possible we will indicate in advance the use of strobe lighting or special effects. If you have any concerns please contact a member of staff
Smoking, including electronic cigarettes, is not permitted in the building. If smoking outside the theatre please be considerate of other patrons, our neighbours and use the bins provided.
By disclosing your personal information to us using our desktop or mobile websites, in person or over the telephone, you consent to the collection, storage and processing of your personal information in the way set out below.
If you have any questions or concerns about the information we hold about you, please email firstname.lastname@example.org.
We use the information we collect about you to provide a service to you. The information we collect includes:
We want to ensure the information we hold about you is accurate and up to date so if anything changes or you think information we hold about you may be wrong, please let us know.
In order to process a transaction, your personal information and card details may be collected. Card details will only be used for the purpose of handling an individual transaction.
We use the Google Analytics™ web analytics service to provide more detailed information about where our visitors go and how often they visit our site. To do this, we set a cookie that stores information such as:
This information does not personally identify you even if you visit our site more than once.